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How and why we keep the conversation at Forrest focused on jobs

Rohan is sitting at his desk with his hands on his keyboard and mouse. He is looking at the camera and smiling

At Forrest Personnel, we’re all about jobs – finding them and keeping them. Therefore, it’s important that we keep the pulse and the conversation firmly focused on that outcome.

In fact, one of our guiding principles is just that: Jobs are part of every conversation.

We’ve chatted with three of our Employment Consultant colleagues – two in Bunbury and one in Success – about strategies they deploy to support job seekers, and ultimately employers, in their quest.

Ian Jordan – Bunbury

I strive to keep the conversation focused on jobs because that’s why were here. Finding and keeping employment is what we’re about. If people are getting off track in terms of topics, I pull them back into appropriate conversation. One way I provide support is to get people online if they are disengaging. Once on the computer, people can see how job searching can take on more dimensions quite quickly. I introduce people to platforms beyond Seek, and this tends to broaden their perspective and reengage them.

Rohan Boyce-Johnstone – Bunbury

I always allow a few minutes at the start of every conversation to talk about general things – life, the weekend. This helps me get to know people – this is essential to be able to match them to the right job. This general conversation also creates better rapport with people and builds trust. After that, we definitely focus on jobs because that’s fundamentally why we’re here. If people veer away from the topic of jobs, I often get them to focus on pros and cons of having work. If someone has ‘buying a car’ as a pro, we’ll work on timelines and also what emotions they attach to it as an outcome. As far as cons go, I encourage people to see them from a different perspective. This exercise helps make the topic of jobs front and centre once again.

Kellie Carter – Success

I make every effort to know what people are applying for. Then I have discussions with them about why they’ve applied. This helps me zero in on the jobs they really want. I would then discuss what’s needed for the person to secure such a job. This could include work experience or even contacting an employer for feedback on a resumé. If the discussion gets off track and is no longer focused on employment, I use a pretty direct approach. I reassure them that I’m aware of their challenges and get back on topic by reminding people why they’re in the appointment. I also ask people to identify the three employers they would most like to work for. This works very well to get people focused.


Photo: Rohan Boyce-Johnstone by Rob Cox, oxy images

For earlier articles in our series on guiding principles:
Why it’s so important to welcome people enthusiastically, visit here
What our team members have to say about being on time, visit here
Why doing what we say is a guiding principle at Forrest Personnel, visit here

Forrest Personnel is a local charity. We specialise in supporting people with health conditions, injuries and disabilities to find and keep jobs.

If you think we can help you find employment, or if you are an employer interested in giving someone an opportunity to work, get in touch today.

Let’s make it work together | 1800 224 548